Limited Five-Year Warranty
Peerless Industries, Inc. warrants to
original end-users of Peerless® products that Peerless® products will be free
from defects in material and workmanship, under normal use, for a period of
five years from the date of purchase by the original end-user.At its option, Peerless will repair or
replace, or refund the purchase price of, any product which fails to conform
with this warranty.
Any implied warranties which may apply are
limited in duration to a period of five years from the date of purchase by the
original end-user. Notwithstanding the
preceding sentence, Peerless specifically disclaims all implied warranties,
including, without limitation, implied warranties of merchantability and
implied warranties of fitness for a particular purpose, with respect to
products used for commercial purposes. Some states do not allow
limitations on how long an implied warranty lasts, so the above limitation may
not apply to you.
This warranty does not cover damage caused by
(a) service or repairs by anyone other than authorized Peerless personnel, (b)
the failure to utilize proper packing when returning the product, (c) improper
installation or the failure to follow Peerless’ instructions or warnings, or
(d) misuse or accident, in transit or otherwise.
In no event shall Peerless be liable for
incidental or consequential damages or damages arising from the theft of any
product, whether or not secured by a security device which may be included with
the Peerless® product. Some
states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
This warranty is in lieu of all other
warranties, expressed or implied, and is the sole remedy with respect to product
defects. No dealer, distributor,
installer or other person is authorized to modify or extend this Limited Warranty
or impose any obligation on Peerless in connection with the sale of any
This warranty gives specific legal rights, and you may also have other
rights which vary from state to state.
To obtain service under this warranty, please contact Peerless at
800-865-2112 for a Return Material Authorization number and instructions for
returning the product to Peerless. Peerless will not accept returns without a previously-issued Return
Materials Authorization number.
For returns please call our customer service team at:
800-865-2112 [or 630-375-5100 in the Chicago Metro area],
7:00 am to 7:00pm CST or email us.
Return of Goods Policy.
Return of goods for repair, warranty claims, credit or any other reason will not
be accepted without a RETURN MATERIAL AUTHORIZATION (RMA) number. Such number
can be obtained from the Peerless Customer Service Team upon request, provided
that all of the necessary information is available regarding the proposed
return. Defective goods will be replaced or credited, at the customer’s option,
at no additional charge.
A minimum 25% restocking charge applies to all non-defective products returned
for credit within the first 30 days after purchase. Thereafter, a larger
restocking charge will be applied based upon the date of original shipment.
Products will not be accepted for return 120 days after their original ship
date. Peerless additionally reserves the right to impose a repackaging charge
when products are returned damaged and cannot be directly resold. Furthermore,
any product specially produced or not normally carried in inventory will not be
accepted for return under any circumstances. Also, any obsolete products will
not be accepted for return under any circumstances. All items to be returned
must be sent back to us via pre-paid freight, with the RETURN MATERIAL
AUTHORIZATION (RMA) number clearly marked on the carton and noted on the
packing slip. No freight collect shipments will be accepted.
If a customer orders the wrong product by mistake, it may be returned with a
reduced restocking charge of 10% if ALL of the following conditions are met;
the incorrectly ordered products are returned within 30 days of shipment, the
customer must pay freight to return the product, the product must be received
in the original packaging and in like-new condition, the customer must
immediately place a replacement order of equal or greater value than that of
the order being returned. If and only if all of these conditions are met, at
the discretion of Peerless, may a customer receive the reduced 10% restocking
It is the purchaser’s responsibility to provide adequate packaging to protect
the product being returned. Peerless reserves the right to accept or reject the
returned product subject to an inspection upon receipt. Products that are
returned severely damaged may be rejected and therefore will not qualify for
any type of return credit. The following chart defines the minimum restocking
charge that will be applied for goods accepted for return by Peerless. It does
not include any additional charges that may apply for damaged products or those
|DAYS SINCE SHIPPING
||RETURNS NOT ACCEPTED